Accommodations FAQ & Policies
Useful Information About Our Guest Rooms
Have any questions about our guest rooms? Take a look at our most frequently asked questions below. If you can’t find the information you’re looking for, don’t hesitate to CONTACT US.
General and Reservations
What time is check-in and check-out?
Check-in time begins at 4:00pm. Check-out time is 11:00am.
Do you offer late check-out?
Late check-out is offered for a fee based on availability. Please contact the front desk to request late check-out.
Do you offer early check-in?
We do offer early check-in based on availability. Please contact the front desk to request early check-in.
What are the options for parking?
Valet parking only for $20 per night.
Do you offer extra beds or cribs?
Bassinet-style cribs are available upon request at no additional charge.
What are the taxes and fees on my reservation?
A 12.5% tax rate will be applied to all reservations (6.5% State Sales + Use Tax, 3.2% Local City/County Sales + Use Tax, 2.8% Convention and Trade Center)
Do you charge a Resort Fee?
We do not charge a resort fee, however a $10 nightly State Park Fee will be charged for the first three nights of your stay.
Can I store my bags before I check-in or after I check-out?
Yes, please visit the front desk and we will be happy to accommodate.
Does the hotel have ADA accessible rooms?
Yes, we have several ADA room types available. Visit our Accessibility page to review our accessible room types and hotel features.
How far is the hotel from the airport/downtown/train station/cruise terminal?
Lodge at St. Edward is conveniently located on the north end of Lake Washington in Kenmore, WA. Approximate travel time to major destinations include:
- Downtown Seattle – 15 miles
- Downtown Bellevue – 12 miles
- Downtown Kirkland – 6 miles
- SeaTac Airport – 29 miles
- Paine Field Airport – 17 miles
- Smith Cove Cruise Terminal – 16 miles
- King Street Station – 16 miles
I have questions about my bill. Who do I call?
Please contact our Guest Services team at 425.470.6500.
I booked on a website other than thelodgeatstedward.com and I need to make a change to my reservation. How do I do this?
Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.
What is your loyalty program?
The Lodge at St. Edward is a partner of Stash Hotel Rewards, the independent traveler's rewards program, where you can earn and redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and Caribbean. Membership is easy, flexible, and (best of all) free. Learn more and join Stash Hotel Rewards here.
What are your current safety and health guidelines?
The health and safety of our guests and team members is our top priority. Visit our Health & Safety page to review our policies and protocols in detail.
What is the guestroom cancellation policy?
Reservations must be canceled 24 hours prior to arrival to receive a refund. Reservations canceled after 24 hours prior to arrival or no-shows will be charged for the first night plus tax. Please call our reservations team at 425.470.6500 to make changes or cancellations.
Do you require a booking deposit?
All reservations require a credit card at the time of booking to guarantee the room. At check-in, an authorization will be placed on your credit card for the total amount of your reservation rate plus tax, plus an additional $100 USD per night in anticipated incidental charges. A valid credit card authorized to cover room and tax, plus $100 per night for incidentals, must be presented upon check-in. You may pay your final amount owed via credit card or cash upon departure. Guests are not required to settle their account with the credit card used at time of check-in.
What are the reservation terms and conditions?
Advance reservations are required. Rates are based on double occupancy and subject to availability. Blackout dates apply. Rates do not include taxes, gratuities, or fees.
Is smoking allowed on property?
Our entire resort is a non-smoking facility.
What amenities are offered at the hotel?
- Cedar & Elm Restaurant
- Father Mulligan’s Heritage Bar
- The Tonsorium Bar
- Room Service with 24 Hour Menu
- Vita Nova Spa
- Hotel Car (within 10-mile travel distance)
- Fitness Center
- Retail Shop
- Rotating Art Gallery featuring local artists
- Lawn Games
- Complimentary Bikes
- Access to Saint Edward State Park trails (during daylight hours)
Do you offer room service? What are the hours?
Primary in-room dining hours are Sunday – Thursday, 7 am – 9 pm, and Friday – Saturday, 7 am – 10 pm. A limited menu will also be available 24 hours a day. Menus and ordering instructions will be available in your guestroom.
Do you have a fitness center?
Yes, our on-site Fitness Center is available for guest use. Guests also have access to basketball courts in The Gymnasium.
How much do you charge for Wi-Fi internet access?
Wi-Fi access is complimentary.
I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?
We are happy to assist with these requests, please give our Guest Services team a call at 425.470.6500 to discuss available options.
Do you have a business center?
No, we do not have a business center. Please visit the front desk and we'll be happy to assist with any business needs.
Do you have a spa? If so, what are the hours and treatments available?
Yes, Vita Nova Spa provides seasonal spa treatments with a focus on organic herbal infusions and pure products. Please visit our Spa page for menus and hours of operation.
Do you have a car service?
Yes, our complimentary house car is available for guest transportation within a 10-mile travel distance.
Are pets allowed? Are there restrictions for weight, height, or types?
The Lodge at St. Edward welcomes your four-legged friends. Dog-friendly rooms are limited and subject to availability; advance reservations are required. An etiquette waiver must be signed upon check-in and a refundable pet deposit will be charged. Two pets per guestroom are allowed. Please review our Pet Policy for more information.
What is your pet fee?
We do not have a pet fee, however we do charge a refundable pet deposit.
Do you have pet free rooms for those with allergies?
Yes, please request a pet free room with Guest Services.